Using Horse21Pro system, you can book:
- Hotels on-line with credit card
- Hotels with advanced payment without credit card
- Send us request for special room category or hotel/ group request
«Search for hotels»
Please pay attention that booking hotels in this section means you or your client will pay directly in the hotel at check-in or check-out. To book hotel here you need credit card for guarantee. If you wish to book hotels without credit card and pay for accommodation before arrival, please call us or send us e-mail request about it.
To book hotel On-line you need
Step 1
In the opened application form from the list appearing in display you shall choose a country, a city where you want to book a hotel, arrival and departure dates, a type and a number of rooms required. It is also possible to indicate the name of the Hotel (better if you enter the part of full name of the hotel, which you know for sure in written), Hotel Class and a maximum price for a room. After this procedure press the “Search”.
Step 2
The system gives a list of hotels where it is possible to book a room within the indicated dates.
The corresponding fields are indicated in the schedule: Hotel Name, Hotel Ratings, Price for room per night.
Please pay your attention that all room rates are shown per room per night, not per person.
In order to obtain more information about a hotel which is of interest to you press Info.
There you can also find a Photo Gallery of the hotel.
Available rooms – here you can find rate for other type of rooms (superior, suites … etc), indicate information about taxes and meals, that are included or not included in room rate.
If you have chosen one of the hotels, room type and rate, press «BOOK»
Step 3
Before you proceed, please read carefully the reservations and cancellations conditions of the hotel
Hotel: Name of the chosen Hotel
Class: Star rating of the hotel
Country: Name of the chosen country
City: Name of the chosen city
Arrival date: date of the supposed arrival
Departure date: date of the supposed departure
Number of rooms: number of reserved rooms of a certain category (not more than three)
Total number of persons: number of guests in all rooms
Rate information: |
Standard Rate |
Room information: |
Single Included Breakfast per person 0.00 Euro |
more available rooms/rates |
Bookable rate per room per night: |
88.2 EUR |
Average rate per room per night: |
88.2 EUR |
Total booking price: (plus possible taxes/fees) |
88.2 EUR |
Cancellation policy: |
2 days in advance. Please, have a notice that otherwise Hotel charges 1 night's stay, or in Holiday periods 2 nights of the stay. |
Rate information: If this rate contains special discounts, special terms (for example for credit card holders of special payment system)
Room information: Information filled by hotel in addition to room rate (as a rule indicate what is included and special room type in this hotel)
Room rate: Please check up the room rate per room per night. Please pay attention that all prices in the system are shown in EUR and are converted according to the central bank statements on this day. If you choose Country where local currency is not EUR be aware that room rate per night can differ according to the internal rate of hotel or changes of exchange rate.
Average rate: If rate changes within the period you’ve chosen to spend there, system gives you average ate automatically. Please pay attention that in case of any further dates changing average rate can be changes according to the room rate.
Total rate: price for the whole period of accommodation
Tax information: Each Country has its own tax laws. According to this Hotel as a rule indicate if taxes are included or not and specify tax percent. Please pay attention that we are not in charge for all the hotel which display the information incorrectly or do not specify it at all.
Guarantee: As a rule here you can find types of payment credit systems which it is possible to use as a guarantee of booking.
Cancellation Policy: Here you will find hotel cancellation terms. Pay your special attention on the words like DEPOSIT (advanced credit card payment) and NON REFUNDABLE. Above this you may see also exact sum of penalties that will appear in case the cancellation policy is broken.
After you have read the booking conditions of the chosen hotel fill out the form:
All fields shall be filled with the Latin symbols.
Name of the guest(s)*: Guests names and surnames
E-mail*: email address the confirmation will come to
Country*: county of residence
City*: city the guest lives in
Address*:
Phone*: contact phone
Fax: contact fax
Comments: In “Comments” field you may write additional requirements and your wishes.
If you are a corporate client insert your “login” into the corresponding field beneath the application form.
The fields marked with * are obligatory. Other fields may be filled optionally If you are a corporate client the “login” of the corporate client shall be written in.
All reservations must be guaranteed by a valid credit card.
A client shall provide the data of his/her credit card and usually may arrive at a hotel until 11:00 a.m. of a day after the day of arrival. In case of late arrival we recommend you to inform hotel by phone. But according to the rules of the hotels they has a right to preauthorize your credit card given for the first room rate (if other is not stated in guaranteed policy). In case cancellation is broken this sum will be charged (or partly charged). If you cancel booking according to the rules, hotel won’t charge this amount.
We guarantee confidentiality of the information transferred by you.
The data of the card is confidential information and is available only for the hotel administration.
Important! Before clicking the “Book Now” button please read “Horse 21 booking agreement” and make a note in line “I have read the “Horse 21 booking agreement” and agree here with:
”
Please press «Confirm» to complete your booking!
Step 4
Then on the next page you will see the “Confirmation of reservation”.
You will receive this confirmation by e-mail in a few seconds. You can also print the confirmation by pressing the “Print”. For new reservations go back to the hotel search page by pressing “New Search”.
Your reservation is made!
You can cancel your reservation in section “Cancellation of reservation” on the main page. The corresponding fields shall be filled with “Booking number”, “Access Code” (you can find it in the e-mail confirmation) and to press “Submit”. On the opening page you will see the copy of your reservation and a button “Cancel booking”. By pressing this button you will cancel the reservation.
Message “cancellation request failed” usually means that cancellation policy of the hotel does not allow cancel the reservation or there is some technical error. In this case you can call hotel and ask them to cancel the reservation.
The reservation is cancelled!
«Prepay booking»
In this section you can book hotels without credit card. Payment for this bookings are various: bank transfer to Moscow or Amsterdam account, cash or credit card. Please pay attention that you are in charge of all the bookings, made with your login and password.
Для того, чтобы забронировать отель по предоплате, Вам необходимо:
To book hotel with advance payment you need:
Step 1
In the opened application form from the list appearing in display you shall choose a country, a city where you want to book a hotel, arrival and departure dates, a type and a number of rooms required. It is also possible to indicate the name of the Hotel (better if you enter the part of full name of the hotel, which you know for sure in written), Hotel Class and a maximum price for a room. Specially for travel agents managers in search form we add field Add to price: % where you can indicate instant profit for this special booking (rates after that will include this sum) After this procedure press the “Search”.
Step 2
The system gives a list of hotels where it is possible to book a room within the indicated dates.
The corresponding fields are indicated in the schedule: Hotel Name(sometimes in the Brackets
Near you can see room type) , Hotel Ratings, Price for room per night.
Please pay your attention that all room rates are shown per room per night, not per person.
In order to obtain more information about a hotel which is of interest to you press Info.
There you can also find a Photo Gallery of the hotel.
Available rooms – here you can find rate for other type of rooms (superior, suites … etc), indicate information about taxes and meals, that are included or not included in room rate.
If you have chosen one of the hotels, room type and rate, press «BOOK»
Step 3
Before you proceed, please read carefully the reservations and cancellations conditions of the hotel
In case after you pressed BOOK system doesn’t afford to fulfill the form for booking please call us or send us e-mail request. It doesn’t mean that hotel has no free rooms. You cannot book hotel if cancellation policy on the of booking has some special terms.
Hotel: Name of the chosen Hotel
Class: Star rating of the hotel
Country: Name of the chosen country
City: Name of the chosen city
Arrival date: date of the supposed arrival
Departure date: date of the supposed departure
Rate information: |
Standard |
Room information: |
sleeps 1; Free Breakfast Buffet |
more available rooms/rates |
Bookable rate per room per night: |
76.53 EUR |
Average rate per room per night: |
61.22 EUR |
Total booking price: (plus possible taxes/fees) |
306.12 EUR |
Cancellation policy: |
CANCELLATION MUST BE RECEIVED BEFORE 2008-02-18, OTHERWISE YOU SHOULD PAY FULL STAY |
Number of rooms: number of reserved rooms of a certain category (not more than three)
Total number of persons: number of guests in all rooms
Rate information: If this rate indicate special discounts, what meals are included in the rate
Room information: Information filled by hotel in addition to room rate (as a rule indicate what is included and special room type in this hotel)
Available rooms – by this link you can back and choose another room rate and room type.
Room rate: Please check up the room rate per room per night. Please pay attention that all prices in the system are shown in EUR. Average rate: If rate changes within the period you’ve chosen to spend there, system gives you average ate automatically. Please pay attention that in case of any further dates changing average rate can be changes according to the room rate.
Total room rate: Here you will see total sum of your booking. If you have commission according to your agreement with our company, you will receive invoice less your commission. If you pay by bank transfer to our Moscow office this total sum will be converted in RUR according to the exchange rate of Russian Central Bank + 2 % (two percent).
Cancellation Policy: Here you will find hotel cancellation terms. Above this you may see also exact sum of penalties that will appear in case the cancellation policy is broken.
After you have read the booking conditions of the chosen hotel fill out the form:
All fields shall be filled with the Latin symbols.
Name of the guest(s)*: Guests names and surnames
E-mail*: email address the confirmation will come to
Country*: county of residence
City*: city the guest lives in
Address*:
Phone*: contact phone
Fax: contact fax
Comments: In “Comments” field you may write additional requirements and your wishes.
For Travel Agencies: For your convenient You may enter total sum for this booking that you mentioned to your client. You will see your profit for this booking automatically.
If you entered all the information correctly, you will immediately receive voucher for your clients by mail.
Special/ Group Request
In this section you can leave us your special request for the hotel you cannot find in our system or group request
Step 1
You will see an application form that shall be filled in order to let the operator handle your order.
1. Contact information – fill your contact details:
#Name, Surname
#Organization (if the order is from legal entity)
#Country, City of residence
#Contact telephone, fax, e-mail address.
2. Information about the hotel – you shall write in the information about a hotel which you or your client would like to book:
#Country and city where the hotel is located
#Its name if you mean a specific hotel
#Category (star rating)
#Location if the client is interested in a specific district
#Dates of arrival and departure
#Number of rooms required
#In fields “additional requirements” and “comments” you can write all your wishes concerning the stay in the hotel.
3. Names of guests – Fill all the names of the guests.
Step 3
After filling the application form (the fields marked by * are mandatory ones) press “Next”.
Then you will have a possibility to check up the filled-in information, to see a number of your request and the name of responsible operator.
Step 4
If everything is correct you shall press “Confirm request” and after this your request will be sent for processing.
Step 5
When it is necessary to “Insert corrections” you shall press the corresponding button and go back to the previous page to change the application form.
The response to your request will be sent to your e-mail address within 48 hours.